Terms and Conditions | Smart City Care

By accessing or using the services provided by Smart City Care, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not access or use our services.

Smart City Care values the privacy of its users and does not use cookies or tracking technologies on its website. Users are granted a limited license to access and use the content for personal, non-commercial purposes.

Description of Services

Smart City Care provides a comprehensive platform that facilitates the seamless booking of various home services, catering to the diverse needs of homeowners. Our platform offers a user-friendly interface where individuals can conveniently request services such as AC repairing, refrigerator repairing, pest control, home cleaning, carpenter services and electrical appliance repairs.

Each service is carefully curated to ensure that users have access to reliable and experienced professionals who specialise in their respective fields. We understand the importance of maintaining a comfortable and functional living environment, which is why we have partnered with a network of independent third-party service providers, also known as "Service Professionals."

Booking and Confirmation

Booking a service through the Smart City Care platform is a straightforward process designed to provide maximum convenience to our users. Upon selecting the desired service, users can specify their requirements and preferred appointment time. Our platform then matches the request with available Service Professionals in the user's vicinity.

Before confirming a booking, users have the opportunity to review the details and availability of the selected Service Professional. Once both parties agree on the terms, the booking is confirmed. It's important to note that bookings are subject to confirmation based on the availability of Service Professionals. However, users can rest assured that bookings canceled before confirmation will not incur any charges, in accordance with our cancellation policy.

User Responsibilities

Smart City Care prioritises transparency and communication with our users. To ensure a smooth and hassle-free service experience, we encourage users to provide accurate information when booking services. This includes details such as their contact information and any specific requirements or preferences they may have.

Additionally, users are responsible for being available at the scheduled time for service provision. This helps to avoid any unnecessary delays or disruptions and allows Service Professionals to efficiently carry out their tasks.

Service Provision

We strive to connect users with highly skilled and experienced Service Professionals who possess the expertise to address their specific needs effectively. While Smart City Care makes every effort to ensure the quality and reliability of the services provided, it's important to acknowledge that Service Professionals are independent contractors and not employees of our platform.

While we diligently vet and verify the credentials of our Service Professionals, we do not guarantee their availability, quality, or timeliness. However, in the rare event of any issues or concerns arising during the service provision, users can reach out to our customer support team for assistance and resolution.


Smart City Care strive to make the payment process for services rendered as seamless and secure as possible. Upon booking a service through our platform, users agree to pay the agreed-upon fees for the services provided. Our platform facilitates the payment process, offering various payment options to cater to the preferences of our users.

Payment processing is conducted through the Smart City Care platform, utilising secure payment gateways to safeguard sensitive financial information. To ensure the integrity of our payment system, we may enlist the services of trusted third-party payment processors. Users are subject to the terms and conditions of these payment processors, which govern the processing of their payments.

User Conduct

Smart City Care is committed to fostering a positive and respectful online environment for all users of our platform. As such, users are expected to conduct themselves in accordance with applicable laws and regulations while utilising our services. This includes refraining from engaging in any unlawful, fraudulent or abusive behaviour that may compromise the integrity of our platform or infringe upon the rights of others.

We encourage users to interact with each other and our Service Professionals with civility and professionalism. Any instances of misconduct or violation of our user conduct policy will be addressed promptly and may result in the suspension or termination of user accounts, at our discretion.

Intellectual Property

The content and materials available on the Smart City Care platform, including logos, trademarks, text, graphics and software, are the intellectual property of Smart City Care or its licensors. These intellectual property rights are protected by copyright, trademark and other intellectual property laws and treaties.

Users are prohibited from reproducing, distributing or modifying any content or materials from the Smart City Care platform without prior written consent from Smart City Care or the respective rights holders. Any unauthorised use of our intellectual property may result in legal action to enforce our rights and seek appropriate remedies.

Privacy Policy

Smart City Care places a high priority on protecting the privacy and confidentiality of our users' personal information. By using the Smart City Care platform, users agree to abide by the terms of our Privacy Policy, which governs the collection, use and protection of their personal information.

Our Privacy Policy outlines the types of information we collect, how we use it and the measures we take to safeguard user privacy. We are committed to transparency and accountability in our data practices and we encourage users to review our Privacy Policy to understand how their information is handled and protected while using our platform.

Limitation of Liability

Smart City Care understands the importance of clarifying the limitations of liability associated with the use of our services. While we strive to provide high-quality and reliable services, we want to ensure that users are aware of their rights and responsibilities when engaging with our platform.

Under no circumstances shall Smart City Care be held liable for any direct, indirect, incidental, consequential or punitive damages arising out of or in connection with the use of our services. This includes, but is not limited to, damages for loss of profits, goodwill, data or other intangible losses that may occur as a result of using our platform.

It is important for users to recognise that while we make every effort to connect them with qualified and professional service providers, we cannot guarantee the outcome of the services provided. Users acknowledge that the selection and engagement of Service Professionals are their sole responsibility and Smart City Care shall not be held liable for any dissatisfaction or disputes that may arise between users and Service Professionals.


In addition to the limitation of liability, users agree to indemnify and hold Smart City Care harmless from any claims, damages, losses, liabilities or expenses arising out of or in connection with their use of the platform or breach of these Terms and Conditions.

This means that users accept responsibility for any actions they take while using our platform and agree to reimburse Smart City Care for any costs incurred as a result of their actions. This includes legal fees, damages and any other expenses associated with defending against claims or lawsuits arising from user activities.

By agreeing to these Terms and Conditions, users acknowledge that they are responsible for their conduct while using our platform and agree to indemnify Smart City Care for any damages or losses resulting from their actions.


Smart City Care reserves the right to amend these Terms and Conditions at any time without prior notice. We understand that our platform may evolve over time and it may be necessary to update our terms to reflect these changes.

Users are encouraged to review the terms periodically for updates. Continued use of the platform after changes are made constitutes acceptance of the revised terms. We believe in transparency and will make reasonable efforts to notify users of any significant changes to the Terms and Conditions.

By providing users with the opportunity to review and accept updated terms, we aim to ensure that they are informed about any changes that may affect their use of our platform. We appreciate our users' understanding and cooperation in this matter.


Smart City Care prioritises the privacy and security of our users' information. As such, we do not utilise cookies or tracking technologies on our website. Cookies are small text files that are stored on a user's device and are commonly used to track browsing behavior and preferences. By not employing cookies or tracking technologies, we aim to provide a more private and secure browsing experience for our users. This means that when you visit our website, your online activities are not tracked or monitored for advertising or analytical purposes. We believe in respecting the privacy of our users and strive to maintain transparency in our data practices.


All content, materials and intellectual property displayed on the Smart City Care website are protected by copyright laws and belong to Smart City Care or its licensors. Users are granted a limited, non-exclusive license to access and use the content for personal, non-commercial purposes only. This licence does not permit users to reproduce, distribute, modify or exploit the content for any other purpose without prior written consent from Smart City Care. Any unauthorised use of the content may violate copyright laws and result in legal consequences.

Hyperlinking to our Content

We welcome and encourage hyperlinks to our website and content, provided that they are done in a manner that is fair, legal and does not imply any endorsement or affiliation with Smart City Care. Hyperlinks should not be used in a way that could mislead or deceive users about the origin or ownership of the content. Additionally, hyperlinks should not be used in a way that may harm the reputation or integrity of Smart City Care. We reserve the right to request the removal of any hyperlink that we deem inappropriate or in violation of our terms.

Removal of Links from our Website

If you find a hyperlink on the Smart City Care website that you believe is inappropriate, outdated or no longer relevant, please contact us to request its removal. While we strive to ensure the quality and relevance of the content linked from our website, we may not always be aware of changes or updates to external sites. Upon receiving a removal request, we will review the hyperlink and take appropriate action, which may include removing the link from our website. However, please note that the presence of a hyperlink on our website does not imply endorsement or responsibility for the content of the linked site. We encourage users to exercise caution and discretion when navigating external websites linked from our platform.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of [Jurisdiction]. This means that any disputes arising from or related to these terms will be resolved based on the laws of the specified jurisdiction. By agreeing to these Terms and Conditions, users consent to submit to the jurisdiction of the courts in New Delhi, India for the resolution of any disputes.

It's important to note that these terms are not intended to override any mandatory consumer protection laws that may apply in your jurisdiction. If any provision of these Terms and Conditions is found to be invalid or unenforceable under the laws of India the remaining provisions shall remain in full force and effect.

Contact Information

For any inquiries, concerns or requests regarding our services or these Terms and Conditions, please feel free to contact us using the following email addresses:

General Inquiries: For general questions about our services or company, you can reach us at [email protected].

Customer Support: If you need assistance with bookings, service inquiries or have any customer support-related issues, please contact our support team at [email protected].

Privacy Policy Inquiries: If you have questions or concerns about our Privacy Policy or how we handle your personal information, please email us at [email protected].

Data Deletion Requests: To request the deletion of your personal data or exercise your data protection rights, please contact us at [email protected].

Marketing Inquiries: For inquiries related to marketing, promotions or partnerships, you can reach our marketing team at [email protected].

Legal Matters: If you have legal inquiries or require assistance regarding legal matters, please contact our legal department at [email protected].

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