Payment & Security

Overview

Smart City Care is committed to maintaining the highest standards of security for all online transactions. Whether you are requesting a quote, booking a service or making a payment, your information is protected at every step.

This page explains the security measures we have in place, the payment methods we accept and how we keep your personal data safe.

Secure Payment Processing

All payment transactions on the Smart City Care platform are processed through secure, encrypted channels. We implement the following standards:

Accepted Payment Methods

We accept a variety of secure payment methods for your convenience:

Note: Cash on Delivery / Cash on Completion is available for most on-site services. Our technician will provide a digital or printed receipt after the job is done.

Data Security

Protecting your personal data is central to everything we do. Our multi-layered security infrastructure includes:

• Access Controls: Only authorised personnel have access to sensitive customer data. Access is strictly controlled and logged.
• Data Encryption: Sensitive information stored in our databases is encrypted at rest using AES-256 encryption.
• Firewalls: Our servers are protected by enterprise-grade firewalls that monitor and filter all incoming and outgoing traffic.
• Secure Servers: Our infrastructure is hosted on secure, ISO-certified data centres with 24/7 physical and digital monitoring.
• Regular Security Audits: We conduct periodic security audits and vulnerability assessments to identify and fix potential weaknesses before they can be exploited.
• Minimal Data Collection: We only collect the data necessary to deliver our services and improve your experience.

Fraud Prevention

We have robust systems in place to detect and prevent fraudulent activity:

• Automated fraud detection algorithms monitor all transactions in real time.
• Suspicious transactions are flagged and reviewed before processing.
• Multi-factor verification is applied for high-value bookings.
• Our team actively monitors for unusual login patterns or account activity.
• If we suspect a fraudulent transaction, we will contact you immediately before proceeding.

If you suspect any unauthorised activity on your account, please contact us immediately at +91 88826 21058.

Your Responsibility

To help us keep your account secure, we recommend the following:

• Never share your OTP, password or payment details with anyone — including people claiming to be from Smart City Care. We will never ask for this information.
• Use a strong, unique password for your Smart City Care account.
• Always log out after using the website on a shared device.
• Keep your contact details (phone and email) up to date so we can reach you for account verification.
• Verify that you are on www.smartcitycare.in before entering any payment details.

Customer Support

If you experience any security concerns, notice unauthorised activity or have questions about payment, our support team is here to help:

Continuous Improvement

The security landscape evolves constantly. Smart City Care is committed to continuous improvement of our security practices. We regularly review and update our systems to stay ahead of emerging threats and to adopt the latest security standards.

This policy was last reviewed in June 2025. We reserve the right to update this policy at any time. Material changes will be communicated via our website.