Table of Contents
Overview Refund Policy Cancellation Policy Return Policy Exceptional Circumstances How to Request Customer Support Policy UpdatesSmart City Care is committed to delivering quality home services. We believe in complete transparency around refunds, cancellations and returns. Please read this policy carefully before booking any service.
Refunds in 7 Days
Approved refunds are processed within 7 working days.
Free Cancellation
Cancel any time before service begins at no charge.
24-Hour Support
Our team is available to resolve any disputes quickly.
Overview
This policy applies to all services booked through Smart City Care, including AC repair, home cleaning, packers & movers, goods transport, car/bike transport and CCTV installation. By booking with us, you agree to the terms set out in this policy.
Refund Policy
We strive to deliver every service to the highest standard. If you are not satisfied with the outcome, here is how refunds work:
- Refunds are processed within 7 working days of approval by our team.
- The amount will be credited to your original payment method (UPI, card, net banking, etc.).
- Refunds are applicable where the service was prepaid and the following conditions are met:
- The service was not delivered as agreed.
- Smart City Care was unable to assign a professional for your confirmed booking.
- A duplicate payment was made in error.
- The service was cancelled within the eligible window (see cancellation policy below).
| Payment Method | Refund Timeline |
|---|---|
| UPI / Net Banking | 3–5 working days |
| Credit / Debit Card | 5–7 working days |
| Mobile Wallet | 3–5 working days |
| Cash Payment | Not applicable — paid on delivery |
Cancellation Policy
You may cancel your booking at any time before the service begins. Our cancellation terms are as follows:
| Cancellation Timing | Charge |
|---|---|
| Before service professional is dispatched | Free — no charges |
| After professional is dispatched but before arrival | Nominal travel fee may apply |
| After professional has arrived on-site | Visit/inspection fee applicable |
| After service work has begun | Charges apply for work completed |
To cancel a booking, call us at +91 88826 21058 or email [email protected] as early as possible.
Return Policy
Smart City Care provides home services — not physical products sold for resale. As such, our return policy is as follows:
- Repair parts and materials: Spare parts or materials installed as part of a repair service (e.g., AC gas refill, replacement components) are not returnable once installed, as they are consumed during the service.
- Goods transport: Items transported on your behalf are your own goods. Any damage claims must be raised at the time of delivery and are subject to our transport liability terms.
- Service quality: If the service outcome is not satisfactory, we offer a free re-visit within 24 hours to rectify the issue. This is our equivalent of a "return" for service-based work.
Exceptional Circumstances
We understand that unexpected situations arise. In exceptional cases — such as a natural disaster, medical emergency, or force majeure event — we will review refund and cancellation requests on a case-by-case basis with full empathy and flexibility.
Please contact our support team with relevant documentation and we will do our best to accommodate your situation.
How to Request a Refund or Cancellation
- Call us at +91 88826 21058 (Mon–Sat, 9am–7pm IST)
- Email us at [email protected]
- Provide your name, registered phone number, booking details and reason for the request.
- Our team will acknowledge your request within 24 hours and resolve it within 5 working days.
Customer Support
Policy Updates
Smart City Care reserves the right to update or modify this policy at any time. Any material changes will be reflected on this page with an updated revision date. We encourage you to review this page periodically.
This policy was last reviewed in June 2026. Continued use of our services after a policy change constitutes your acceptance of the updated terms.