You can book a service by filling the inquiry form on our website, calling us at +91 88826 21058 or WhatsApp-ing us. Our team will confirm your booking within a few hours.
For most services we can arrange a visit within 24–48 hours depending on your location and service type. Emergency requests can sometimes be accommodated faster — call us directly.
Yes. Once your booking is confirmed, our team will call or WhatsApp you with the professional's name, estimated arrival time and job details.
Absolutely. You can schedule a service up to 30 days in advance. Just let us know your preferred date and time when filling the form.
💳 Payments
We accept UPI, net banking, credit/debit cards and cash on delivery. Payment details are shared at the time of booking confirmation.
For most services, payment is made after the work is completed and you are satisfied. Some advance booking scenarios may require a partial prepayment — this will be communicated upfront.
Yes. All online payments are processed through secure, PCI-compliant payment gateways. We do not store your card or bank details on our servers.
Yes, our team provides an invoice or receipt for every completed service. Contact [email protected] if you need a formal GST invoice.
❌ Cancellations & Refunds
Call us at +91 88826 21058 or email [email protected] as soon as possible. Cancellations made more than 24 hours before the scheduled time are free of charge.
Yes, if you prepaid and cancel within the eligible window (more than 24 hours before service), you will receive a full refund. See our Refund Policy for full details.
Refunds are initiated within 2 business days of approval and typically credit within 3–7 business days depending on your bank or payment provider.
Report any issue within 24 hours of service completion. We will arrange a free re-visit to correct the problem. If unresolved, a partial or full refund may be issued after review.
🔧 Our Services
We currently operate in 76+ cities across India including Delhi, Mumbai, Bangalore, Hyderabad, Chennai, Pune, Kolkata and many more. Call us to check availability in your city.
We offer AC repair, home and office cleaning, packers & movers, goods transport, truck transport, car carrier, bike transport and international packers & movers.
Yes. All our service professionals are background-verified, trained and operate under the Smart City Care brand. They carry identity proof and arrive in proper attire.
For AC repairs and similar services, we provide a job warranty for the work done. The warranty period depends on the specific service — ask our team at the time of booking.
Yes. We serve both homes and commercial establishments including offices, shops and warehouses.
🤝 Become a Partner
Visit our Partner Application page at smartcitycare.in/partner and fill the form. Our team reviews all applications within 48 hours.
No. Joining the Smart City Care partner network is completely free. We earn when you earn.
You need your Aadhar card (front and back), a shop or workplace photo and basic personal and business details. A business license is optional.
We review all partner applications within 48 hours. Shortlisted applicants will be contacted by our team directly.
You can offer AC repair, cleaning services, packers & movers, goods transport, car/bike transport and international moving services based on your expertise.
👤 My Account
Log in and visit My Account → Edit Profile at smartcitycare.in/user/profile to update your name, phone and email. Changes take effect immediately.
Log in and go to My Bookings at smartcitycare.in/user/bookings — all your inquiry and booking history is listed there with status updates.
Log in and visit Track Shipment at smartcitycare.in/user/tracking to see real-time status and location of your goods transport or packers & movers booking.
Log in and go to Support Tickets at smartcitycare.in/user/ticket. Describe your issue and our team will respond within 24 hours.
Send a data deletion request to [email protected] with your registered phone number. We process all requests within 7 business days per our Privacy Policy.
📞 Still Need Help?
Can't find your answer in the FAQs? Open a support ticket or use the contact options at the top of this page — we'll get back to you within 24 hours.
Under India's Digital Personal Data Protection Act, 2023 (DPDPA), we need your permission before collecting behavioral data.
Privacy Policy
Essential (always active — cannot be turned off):
Which page you visited and when (to count visitors)
Time spent on page (to improve content)
UTM campaign source (to measure which ads work)
Analytics & Behavioral (only if you accept below):
Your device type, browser, screen size, and timezone
Approximate location (city/state via your IP address)
Which buttons, links, and phone numbers you clicked
Your scroll depth and click positions on each page (heatmap)
Your browsing journey across multiple pages on our site
Form interactions (which forms you opened or submitted)
We do NOT collect: passwords, payment details, or Aadhar/PAN numbers via analytics.
All data is stored on our secure servers and never sold to third parties.
You can withdraw consent at any time from your Profile → Privacy Settings.
