Privacy Policy | Smart City Care

This Privacy Policy covers everyone who visits or uses the Smart City Care website. It applies to anyone interacting with our site, regardless of whether they are just browsing or using our services.

Types of Information Collected

Personal Information

When you fill out a form on our website, we ask for certain personal details like your name, phone number and email address. We need this info to provide you with the services you have requested. It helps us to connect with you and ensure a smooth experience.

Browsing Data

We also gather data about how you use our website. This includes things like your IP address, the type of browser you are using and unique identifiers for your device. This helps us understand how people navigate our site and lets us make improvements to enhance your visit.

Cookies and Tracking Data

We use a tool called Google Analytics to learn more about how our website is being used. It gives us anonymous insights into things like which pages are popular and how long people spend on our site. We do not use any other cookies or tracking technologies.

How Information is Collected

Directly from Users

When you fill out a form on our website or reach out to us via email, phone or chat support, we collect the information you provide. This might include your contact details or any messages you send us. We only gather what's necessary to assist you with your queries or requests.

Automatically through Technology

Every time you visit our website, certain data is automatically collected in the background. This includes details like your IP address and device information. We also use Google Analytics to anonymously track how you interact with our site, such as which pages you visit and how long you stay on them. These insights help us improve the user experience.

Purpose of Information Collection

User Authentication: Personal information is used to authenticate users and provide access to our services.

Personalisation: We may use your information to personalise your experience and tailor our services to your preferences.

Service Improvement: Collected data helps us analyse website traffic, identify trends and improve our services.

Marketing: With your consent, we may use your information to send promotional messages and marketing communications.

Data Usage and Sharing

How Information is Used: Information collected is used solely for the purposes stated in this Privacy Policy, such as providing services and improving user experience.

Third-Party Sharing: We do not sell or share customer data with third parties, except for the independent third-party service providers who deliver the requested services.

User Rights

Access: You have the right to inquire about and review the personal information we have collected from you. This means you can ask us to provide details about the specific data we hold, such as your name, contact information and any other personal details you have shared with us.

Update: If any of your personal information changes or needs correction, you have the ability to update it. You can inform us of any changes by reaching out to us directly through our contact channels or by using the self-service options available on our website. By keeping your information accurate and current, you help us ensure the effectiveness and relevance of our services to you.

Deletion: You have the right to request the deletion of your personal data from our records. We respect your privacy preferences and upon receiving such a request, we will make every effort to promptly remove your information from our systems, unless there are legal obligations or legitimate reasons for us to retain certain data. However, please note that in some cases, we may need to retain certain information for legal or regulatory purposes.

Security Measures

Safeguarding your personal information is of utmost importance to us. We employ a range of security measures to protect your data from unauthorised access, alteration, disclosure, or destruction. These measures include industry-standard encryption protocols, robust firewalls, secure servers and access controls. Additionally, we regularly assess and update our security practices to address emerging threats and maintain the integrity of your information. By implementing these measures, we aim to provide you with peace of mind regarding the confidentiality and security of your data.

Data Retention

We are committed to storing your personal information for only as long as it is necessary to fulfill the purposes outlined in this Privacy Policy. Once the information is no longer needed for these purposes, we will securely delete or anonymize it. However, there may be situations where we are required or permitted by law to retain your data for a longer period. In such cases, we will ensure that your information is protected and used only for lawful purposes.

Cookies and Tracking Technologies

To analyze website traffic and improve user experience, we utilize Google Analytics, a widely-used web analytics service. While Google Analytics may place cookies on your device, you have the option to manage your cookie preferences through your browser settings. This allows you to control the collection of data by cookies and tracking technologies when you visit our website.

General Data Protection Regulation (GDPR)

Smart City Care is committed to complying with the General Data Protection Regulation (GDPR), which is a comprehensive data privacy regulation enacted by the European Union (EU). This means that we respect the rights of individuals regarding their personal data and ensure that our data processing activities align with GDPR principles. We provide transparency regarding the collection, use and processing of personal information, obtain consent when required and implement appropriate security measures to protect the data of our EU users.

Amended California Consumer Privacy Act (CCPA)

In accordance with the California Consumer Privacy Act (CCPA) and its amendments, Smart City Care respects the privacy rights of California residents. We provide transparency about the categories of personal information we collect, the purposes for which it is used and the third parties with whom it may be shared. California residents have the right to request access to their personal information, opt-out of the sale of their data and request deletion of their information, subject to certain exceptions and verification procedures outlined in the CCPA.

California Online Privacy Protection Act (CalOPPA)

Smart City Care complies with the California Online Privacy Protection Act (CalOPPA), which requires operators of commercial websites and online services to post a clear and comprehensive privacy policy. Our Privacy Policy outlines the types of information we collect, how we use it and the choices users have regarding their data. We provide mechanisms for users to opt-out of certain data collection practices and offer transparency about our data handling practices

Virginia Consumer Data Protection Act (CDPA)

In adherence to the Virginia Consumer Data Protection Act (CDPA), Smart City Care respects the privacy rights of Virginia residents. We ensure transparency about our data processing activities, including the types of personal information collected, purposes of processing and rights of individuals regarding their data. Virginia residents have the right to access, correct, delete and obtain a copy of their personal information, as outlined in the CDPA.

Personal Information Protection and Electronic Documents Act (PIPEDA)

Smart City Care acknowledges the principles outlined in the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada's federal privacy law governing the collection, use and disclosure of personal information by private-sector organisations. We are committed to protecting the privacy of Canadian users and ensuring compliance with PIPEDA requirements. Our Privacy Policy provides transparency about our data practices and offers individuals control over their personal information.

Children's Information

Smart City Care does not knowingly collect personal information from children under the age of 13 without parental consent. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information from our records. We encourage parents and guardians to supervise their children's online activities and to contact us if they believe their child's information has been collected without consent.

Third-Party Links

Our website may include links to external third-party websites for your convenience or reference. Please note that we do not have control over the privacy practices or content of these third-party sites. Therefore, we cannot be held responsible for the protection and privacy of any information you provide while visiting such sites. We encourage you to review the privacy policies of these third-party websites before providing any personal information.

Updates to the Policy

To ensure transparency and compliance with the latest regulations, we may periodically update this Privacy Policy. Any changes made to the policy will be effective immediately upon posting the revised version on our website. We will also indicate the date of the last update at the top of the policy, so you can easily identify when it was last modified. We encourage you to review this policy regularly to stay informed about how we collect, use and protect your personal information.

Contact Information

For any inquiries, concerns or requests regarding our Privacy Policy or the handling of your personal information, please feel free to contact us using the following methods:

Here are additional email addresses you can use to contact different departments or purposes:

For Privacy Policy inquiries: [email protected].

For General Inquiries: [email protected]

For Customer Support: [email protected]

For Data Deletion Requests: [email protected]

For Marketing Inquiries: [email protected]

For Legal Matters: [email protected].

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